About Salesforce
Salesforce is a digital platform that provides a unified view of its customers on an integrated platform.
Marketing Cloud
Management of personalized and multi-channel marketing campaigns.
Service Cloud
Multi-channel customer service management.
Sales Cloud
Management of sales processes and 360-degree view of customers.
Create powerful agents with AI
What is Agentforce and why is it important?
Agentforce, the latest innovation from Salesforce, allows the creation of autonomous agents that perform tasks such as customer service and marketing management. Its native integration within Salesforce eliminates external solutions and ensures a seamless experience. This enhances productivity and enables teams to focus on strategic activities by automating repetitive tasks and providing real-time support to customers and employees..
Key Benefits of Agentforce
Comprehensive automation:
The agents handle requests, respond to inquiries, and escalate cases in areas such as sales, marketing, and support.
Quick implementation:
Integrated with Salesforce, Agentforce allows for rapid AI deployment, minimizing costs and complexity.
Flexible customization:
A low-code interface adapts agents to business needs, adjusting flows and responses.
Cost reduction
Lower initial investment and savings in IT operations.
Highlighted use cases
Agentforce automates customer service 24/7, escalating complex inquiries to human agents. It acts as a virtual sales coach, refining skills and improving success rates, ideal for competitive sectors. Additionally, in marketing, it segments audiences and adjusts campaigns in real-time, key for retail and e-commerce..
What type of agent would you like to create?
Health Agent
Interact with patients, providers, and payers independently to address questions, provide information, and take action across various channels.
Bank agent
Analyzes data, manages customer requests proactively, and offers personalized service in the retail, commerce, and investment banking sectors, all autonomously.
Retail Agent
Provides practical information about campaigns, manages customer interactions proactively, and resolves cases for retailers in the fashion, food, and grocery sectors, all autonomously.
Operations Agent
Helps operations teams autonomously manage the creation of plans and resource needs, and track the progress of different teams.
Customer Experience Agent
Analyze customer surveys and reviews, suggest improvements to proactively increase customer retention, and manage omnichannel experiences, all autonomously.
Analysis Agent
Provides practical information, offers visualizations, and suggests data-driven measures, all autonomously.
IT Agent
Supervises the detection of security threats, provides practical information about networks, and resolves customer and employee assistance cases, all autonomously.
Financial agent
Provides practical information on financial reports and risk assessments, takes measures to detect fraud, and resolves compliance-related questions, all autonomously.
We care about more than just technology
We care about helping you overcome the challenges of digital transformation
15+
Years providing services
200+
Successfully completed projects
100%
Customer satisfaction
125
Clients we have worked with
What customers say about us
ALBIRA Solutions has exceeded all our expectations. They helped us digitize student assessments with a secure and personalized solution that has revolutionized our evaluation process. ALBIRA's professionalism, dedication, and exceptional customer service have led us to recommend them to any educational institution looking for effective digital solutions..
Complete work, personalized attention, and unbeatable service.
Thank you very much for an impeccable job.
At Blueknow, we faced the challenge of automating the journey from opportunities to invoicing. Thanks to our collaboration with ALBIRA Solutions, we have managed to automate a process that was previously manual and centralize another that was decentralized. As a result, all management is now carried out on a single platform, Salesforce. The ability to adapt has been the key factor that made a difference when working with ALBIRA Solutions..
Recent projects
Blueknow, a leader in e-commerce founded by Lino Bort and Santi Ameller, improved its sales management and customer retention by using SaaS solutions. Facing challenges in the quoting and invoicing processes using Salesforce CRM, ALBIRA Solutions assisted them by implementing Salesforce CPQ and Easy Invoices, which automated these tasks and centralized sales management..
X-Elio, a solar energy company with a presence in more than 10 countries, improved its Human Resources management, including performance evaluations and salary negotiations, through MERITUM, an application by ALBIRA Solutions based on Salesforce, revolutionizing its processes in this department.
The Real Polo Club of Barcelona, founded in 1897, promotes sports such as equestrianism, hockey, padel, polo, and tennis. To enhance the experience of its members, it sought a partner for the support and maintenance of its Salesforce platform, choosing a team of experts to optimize its processes..
Good Rebels, a Spanish marketing agency, improved its use of Salesforce Marketing Cloud Account Engagement with the help of ALBIRA Solutions, which conducted an audit and strategic improvements to align the agency with industry best practices and achieve its digital marketing goals..
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